As a service provider we are subject to requirements to obtain and hold detailed information, which personally identifies you and/or contains information about you (“personal information”). In addition, to provide you with a comprehensive service we need to obtain certain personal information about you or your clients. Collection of Personal Information:
We collect personal information from clients and their customers when they use our services or interact with us. This information may include names, addresses, email addresses, telephone numbers, and other information necessary for us to provide our services.
When we are contacted or we provide our services, the personal information we collect may include a person’s name, contact numbers, email address, residential or business address, financial details, insurance details, credit card details and other personal data. This may include sensitive information (as that term is used in the Privacy Act).
We use personal information only for the purposes defined in a Supply of Services Agreement providing loan processing.and Virtual Admin Credit Analyst services.
We use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, e.g. further information regarding specific job and our relationship with you, e.g. invoicing.
We may use your information internally to help us improve our services and help resolve any problems.We provide our services via Microsoft Azure, Sharepoint, Microsoft Teams and Trello.com software and applications.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We have access to the information collected from you using secure external online server facility powered by our software partners. We will strive to maintain the privacy of this data for our part, but we encourage you to ensure you practice the highest level of online security for your personal logins when using these software packages.
We ensure that your information and information you provided to us is safe & secure. Use of Personal Information:
We use personal information to provide our virtual admin services, to improve our services, and to communicate with clients and their customers. We do not share, sell, or rent personal information to third parties for their marketing purposes.
We take appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. This includes implementing technical and organizational measures, such as encryption and access controls.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable laws.
We do not sell, trade, or rent your personal or your client personal information to others.
We may disclose to, and obtain from, the following organisations personal information about you to for the purposes described above (as well as otherwise permitted by the Privacy Act): banks and finance organisations, valuation companies, mortgage insurers, real estate agents, settlement agents, solicitors, information technology companies, loan processors, bookkeepers and mailing organisations to complete the tasks as raised by you. (Broker)
We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Contact us via Email / Phone and providing enough information to allow us to identify you, we will disclose to you the personal information we hold about you via Secure registered method. We will also correct, amend or delete any personal information that we agree is inaccurate.
You may complain to us about a breach of the Australian Privacy Principles by writing to our address listed on our website (brokersoffice.com.au). We will review your complaint and notify you within 48 hours of outcomes of such review. Access to Personal Information:
Clients and their customers may request access to their personal information that we hold by contacting us. We will provide access to this information, subject to any legal restrictions.
By asking us to assist with your loan processing, you consent to the collection, use and disclosures to recipients of the personal information you have provided to us for the purposes described above.Contact Us: